Refund policy
Treasures Overflowing
At Treasures Overflowing, we want every gift to bring joy and create lasting memories. We take pride in offering meaningful, made-to-order gifts, and we're here to help if something isn't right with your purchase.
Personalized & Made-to-Order Products
Many of our products are created especially for you, using the names, designs, or other personalization details you provide.
Because these items are made specifically for each customer, we do not accept returns or exchanges for personalized or custom-made products due to a change of mind, incorrect personalization details submitted by the customer, or an unwanted purchase.
Please carefully review all names, spelling, and personalization information BEFORE placing your order.
This policy does not limit your rights if an item arrives damaged, defective, or incorrect, or any other rights provided by applicable law.
Damaged, Defective, or Incorrect Orders
Please open and inspect your package promptly upon delivery, even if it is intended as a gift.
If your order arrives damaged, defective, or different from what you ordered, please contact us within 10 calendar days of delivery at support@treasuresoverflowing.com.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product and any damage or defects
- Photographs of the packaging, if it was damaged during shipping
We will review your request and work toward an appropriate resolution, which may include a replacement or refund.
Reports received after 10 days will be considered individually. This timeframe does not limit any rights or remedies available under applicable law.
Please do not return or discard an affected item until we have provided instructions.
Non-Personalized Products
For eligible non-personalized products, you may request a return within 30 days of delivery.
To qualify, the item must be unused, in its original condition, and in its original packaging, with any included accessories or tags.
To request a return, email support@treasuresoverflowing.com with your order number and reason for return.
Returns must be approved before any product is shipped back. If approved, we will provide return instructions and the appropriate return address.
Unless the return is due to an error on our part or otherwise required by law, customers are responsible for return shipping costs.
Cancellations & Order Changes
We begin processing made-to-order products promptly after an order is placed.
If you need to correct personalization details or request a cancellation, please contact us immediately at support@treasuresoverflowing.com.
We will do our best to accommodate changes or cancellations before production begins. However, once an order has entered production, changes or cancellations may no longer be possible.
Refunds
If a refund is approved, it will be issued to your original payment method.
We will notify you when your refund has been processed. The time required for the funds to appear in your account may depend on your bank or payment provider.
Items Not Eligible for Return
Unless required by applicable law or due to an eligible product issue, we do not accept returns of:
- Personalized or custom-made products
- Gift cards
- Items that have been used, altered, or damaged after delivery
- Final-sale items clearly identified as non-returnable at the time of purchase
Contact Us
If you have questions about an order, return, replacement, or refund, please contact:
Treasures Overflowing
Email: support@treasuresoverflowing.com
Please contact us before sending any item back. We will provide return instructions when a return is authorized.
We appreciate your business and the opportunity to create something meaningful for you and your loved ones.
Nothing in this policy limits rights or remedies available to customers under applicable consumer protection laws.